Unplanned power failure during PDU replacement

Incident Report for Faithlife

Resolved

PDU replaced and all core networking devices have PSU, PDU, and PDU bank redundancy.

Posted Oct 27, 2021 - 15:22 PDT

Update

Continuing to monitor systems until PDU replacement completes and full power redundancy is restored.

Posted Oct 27, 2021 - 12:36 PDT

Monitoring

Network devices brought back online.

Monitoring systems and rebalancing power cables.

Posted Oct 27, 2021 - 11:41 PDT

Identified

While replacing a failed Power Distribution Unit (PDU) to restore redundancy our primary network cabinet suffered power loss.

Posted Oct 27, 2021 - 11:35 PDT

This incident affected: Proclaim (Proclaim API, Proclaim Slide Renderer, Proclaim Sync API, Digital Signage), Faithlife Sites (Faithlife Sites), Faithlife.com (Faithlife.com, Mobile Apps, Community API), Logos Bible Software/Verbum (Logos.com, Verbum.com, App.logos.com, Resources API, Sync, Atlas API, Sign In), Core Services (Accounts API, Licenses API, Files API, OAuth API), and Amber.Faithlife.com, Faithlife Forums, Faithlife Giving, Faithlife Live Stream, Faithlife Sermons, Faithlife TV, Faithlife Ebooks.