Faithlife.com performance is being monitored

Incident Report for Faithlife

Resolved

This incident has been resolved.

Posted Aug 12, 2021 - 10:55 PDT

Update

We will be performing a load test related to the open incident at approximately 8:00 PM Pacific time. A brief service interruption is expected at this time.

Posted Aug 11, 2021 - 17:48 PDT

Update

Most of our sites are now working, although parts of our system are still recovering.

Posted Aug 11, 2021 - 11:07 PDT

Monitoring

We have switched to our backup internet service provider and our websites and services are coming back up. We are continuing to monitor the situation.

Posted Aug 11, 2021 - 11:05 PDT

Update

We suspect an outage with our primary internet service provider at the Seattle datacenter is causing sites and services hosted there to be unreachable. We are currently working with them to diagnose the issue.

Posted Aug 11, 2021 - 10:43 PDT

Update

We are continuing to investigate this issue.

Posted Aug 11, 2021 - 10:13 PDT

Investigating

We are currently investigating this issue.

Posted Aug 11, 2021 - 10:08 PDT

This incident affected: Proclaim (Proclaim API, Proclaim Slide Renderer, Proclaim Sync API, Digital Signage), Faithlife Sites (Faithlife Sites), Faithlife.com (Faithlife.com, Mobile Apps, Community API), Logos Bible Software/Verbum (Logos.com, Verbum.com, App.logos.com, Resources API, Sync, Atlas API, Sign In), Core Services (Accounts API, Licenses API, Files API, OAuth API), and Amber.Faithlife.com, Faithlife Forums, Faithlife Giving, Faithlife Live Stream, Faithlife Sermons, Faithlife TV, Faithlife Ebooks.