Authentication and Sync Errors

Incident Report for Faithlife

Resolved

This incident has been resolved.
Posted Jul 15, 2022 - 14:39 PDT

Monitoring

A secondary fix has been implemented and we are monitoring the results.
Posted Jul 15, 2022 - 13:35 PDT

Identified

Our initial fix was inadequate. We are working on a secondary fix to remediate the issue.
Posted Jul 15, 2022 - 13:11 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 15, 2022 - 12:56 PDT

Identified

We have identified the issue and are rolling out a fix.
Posted Jul 15, 2022 - 12:17 PDT

Investigating

We are receiving reports of an issue that is repeatedly asking users to sign into the Desktop Application. This issue is also producing sync errors. We are currently investigating.
Posted Jul 15, 2022 - 11:59 PDT
This incident affected: Logos Bible Software/Verbum (App.logos.com, Sync, Sign In).
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