Proclaim Sync Outage

Incident Report for Faithlife

Resolved

Our Proclaim Sync service experienced a large outage that prevented presentations from properly being able to sync.

6:06 AM PT - Indications come in of some general slowness in the Proclaim ecosystem

6:11 AM PT - Investigation of the slowdown begins

6:28 AM PT - Indications come in that our Proclaim Sync service is no longer responding

6:30 AM PT - Incident declared

6:43 AM PT - The ultimate fix is deployed

~7:45 AM PT - The Proclaim Sync service reaches acceptable performance levels

~9:00 AM PT - The system has fully recovered
Posted Jul 12, 2026 - 06:00 PDT