This incident has been resolved.
Sep 22, 21:16 PDT
All services are back online. Data integrity has been verified for every user who made sync requests during the outage.
Sep 22, 21:06 PDT
Most services are back online, verifying the final databases.
Sep 22, 18:33 PDT
Preliminary data verification complete, bringing services slowly online.
Sep 22, 16:37 PDT
Databases have been recovered. We're verifying data integrity before bringing services back online.
Sep 22, 16:18 PDT
Recovered data integrity is being verified on a new database. This is the primary recovery option which will prevent data loss if all goes as planned.
Sep 22, 13:56 PDT
Multiple recovery options are being evaluated after data transfers completed overnight.
Sep 22, 08:51 PDT
Impacted services are being kept offline overnight to minimize possible data loss while multiple recovery options are evaluated.
Sep 21, 22:36 PDT
We're in the process of restoring impacted database tables from a ~30 minute old backup and investigating replaying possible missing content.
Sep 21, 21:11 PDT
Guides, Favorites, Handouts, and other sync services are currently in a degraded state after a failed mysql database migration
Sep 21, 20:17 PDT